How do I book online?
1. Enter your destination, dates, number of people etc. This
brings you to a city page where you will see a list of all
hostels with availability.
2. Please choose the hostel you would like to book
3. You will now see the prices and room types available.
4. Choose your room type and No of people in your party.
5. If the information is correct hit the “Click to Book”
button.
6. You will now see a page displaying all the booking
information.
7. If the information is correct click the “Confirm” button.
8. The system will now request you to complete the Booking
Form.
9. You need a valid credit card to make your booking.
10. We accept Visa, Visa delta and Mastercard only.
11. Click “Confirm” and wait for your booking confirmation.
How many people can I book for and for how long?
1. You can only book for a maximum of 7 nights and for 10
people in any one booking unless otherwise specified on the
hostels microsite.
What happens with the 10% deposit?
1. On booking you will be charged a 10% deposit, plus a $2
booking fee
2. This will not be refunded to you on arrival at the
hostel.
3. The remaining 90% is due to the hostel on your arrival.
4. The 10% deposit and booking fee is strictly non
refundable, as per the terms and conditions you ticked to
agree to on booking.
What credit cards can I book with?
You can only book using a Visa, Visa Delta or Mastercard.
If I don’t have a credit card can I still book?
No! Bookhostels.com operates an online booking service only
and require you to submit a valid credit card number in
order to secure your booking.
Does the name on the credit card have to be the same as the
name on the Reservation?
1. No! If you don’t have a credit card but have been given
permission to use a friend’s or family member’s card to book
- that’s ok.
2. So the name on the credit card can be different to the
name on the reservation.
Is my credit card safe?
Yes! Bookhostels.com uses Verisign, the world leader in
Internet security. All information is encrypted online and
transferred securely direct to the hostel.
If I am getting a credit card error while I am booking or
waiting for my confirmation, what can I do?
Bookings are secure and processed through WorldPay.
If you are receiving an error, here are some potential
reasons why.
1. There may be insufficient funds to cover the transaction
being booked.
2. You may not have filled out all the information fields
requested.
Can I book over the telephone or by email?
No! Bookhostels.com operates an online booking service ONLY.
We do not offer a reservation service via the telephone or
by email.
Do I need to be a member to use your site or stay at one of
your hostels?
1. No, you do not need to be a member of any Youth Hostel
organisation to stay at any of the hostels listed.
2. You do need to book in advance and have your booking
reference with you on check- in at the hostel.
Do I have to book in advance?
We always recommend that you book your accommodation and
other services well in advance to avoid disappointment!
Allocation sells very quickly especially in High Season.
Can you check availability for me?
1. The online availability that you see is uploaded by each
individual property.
2. Bookhostels.com has no control over this availability as
it is the direct responsibility of the hostels.
3. We are an online company that provide the technology for
hostels to sell their beds online.
4. So to check availability you must do so yourself online.
Enter the dates that you need and the number of people and
you will see all the properties with availability for the
dates of your query.
Can you give me directions and contact details of a hostel
before I book?
1. Each hostel has its own unique page on the site, this is
their microsite.
2. This page will give you a description of the hostel,
where it’s located and the hostel facilities.
3. As we are an online booking service we do not provide you
with telephone number, email address or website details
until you have made your reservation.
4. Once you have made your reservation you will be able to
view full contact details and directions to the property
booked on your booking confirmation.
Can you send me a brochure?
1. All the information we have about the property is
displayed!
2. Each hostel has its own page or microsite. All the
information you need will be on these pages.
3. At the top of the page there are 4 photos uploaded by the
hostel to give you an indicator as to what their property is
like. The pictures of the rooms will not necessarily be the
rooms that you will be staying in on your arrival.
4. The hostel will have a description of their property and
the facilities they have.
5. The information displayed here is uploaded by each
hostel.
6. It is up to each hostel to ensure that all the
information here is correct. The hostel also uploads its own
rates and availability.
I am an older traveller will I still be able to book one of
the hostels online?
1. If a hostel has any age limits it should specify this on
its hostel page (or microsite).
2. All the information on the hostels microsite is uploaded
by the hostel themselves and should be accurate and up to
date. It is the hostels responsibility to ensure that all
the information is correct.
If you have found the answer to your question please do not
contact us. If you contact us and your question was answered
above we will not be able to reply to you due to the large
volume of emails we receive on a daily basis.
If you have not found the answer to your question then you
can contact us and we will try to reply to your email within
the next 24 hours.
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Reservation Queries
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I have not received my confirmation, what can I do?
1. Once you click the “Confirm” button it should only take
up to 1 minute to receive confirmation of your booking on
screen.
2. We then send you a confirmation email with your booking
details. It’s important that you enter the correct email
address if you don’t you won’t receive the email.
3. Please note that due to the nature of the internet and
individual email servers that sometimes mails will not be
received. If you require confirmation of your booking please
click here.
What happens if I want to cancel my booking?
1. If you wish to cancel your booking you must contact the
hostel directly to do so. Once the booking leaves our system
we have no more control over it.
2. In the event of a cancellation the booking fee and
deposit are non refundable. You must cancel at least 24
hours before your arrival as failure to do so can result in
your card being charged for the first nights stay.
3. Contact details for the hostel are on the booking
confirmation.
What if I need to amend my reservation?
1. You must contact the hostel directly to see if they can
amend your reservation.
2. You may need to cancel your reservation and rebook
online. The booking fee and deposit are non refundable.
Contact details for the hostel are on the booking
confirmation.
What happens if I don’t show up and haven’t contacted the
hostel?
In the event of a no show the hostel will charge your card
for the first nights stay and cancel any remaining nights
booked. The deposit and booking fee are non refundable.
I have just noticed on my confirmation that my book in day
is the same as my leaving day, how can this be?
If you make a booking for 1 day only the date on your
booking will be the day of your arrival only. The
confirmation only shows the dates reserved and not the check
out date.
If you have found the answer to your question please do not
contact us. If you contact us and your question was answered
above we will not be able to reply to you due to the large
volume of emails we receive on a daily basis.
If you have not found the answer to your question then you
can contact us and we will try to reply to your email within
the next 24 hours.
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